Policies & Client Agreements
Clear expectations so we can focus on the work, not the logistics.
Scheduling, Cancellations & Rescheduling
Sessions are by appointment only. You can schedule online using the Book Now button.
If you need to cancel or reschedule, please do so at least 24 hours before your appointment time. This allows me to offer the spot to someone else who may be waiting.
Cancellations with less than 24 hours notice may be charged the full session fee.
No-call/no-show appointments are charged the full session fee.
Late Arrivals
If you arrive late, your session may need to end at the originally scheduled time so as not to impact the next client. The full session fee still applies, even if we have less hands-on or Clearing time.
If I am ever running significantly behind, I will do my best to let you know and either provide the full session time or adjust the fee if that is not possible.
These policies exist to protect your wellbeing, my wellbeing, and the integrity of the work we do together. If you have questions about any policy, please reach out before booking.
Payment & No Tipping Model
Payment is due at the time of service unless other arrangements have been made in advance.
Accepted payment methods: Cash, Check, Credit Card (Visa, Mastercard, and Discover), and Venmo
ShadowTree Integrated Wellness operates on a no-tipping model. Gratuities are neither expected nor accepted. Rates are set to reflect the full value of the work, which keeps the financial side simple and transparent.
I am a licensed massage therapist and a practitioner of Mind Clearing. I do not diagnose or treat medical or mental health conditions, prescribe medication, or offer crisis intervention.
Bodywork and Mind Clearing do not replace medical care, psychotherapy, or emergency services. If you need those services, I encourage you to work with the appropriate licensed professionals.
Professional Scope
Consent, Touch & Professional Conduct
All bodywork is strictly professional, therapeutic, and boundaried. You are properly draped at all times; only the area being worked on is uncovered. You may request changes to pressure, positioning, or focus at any time.
Any sexualized comments, advances, or inappropriate behavior will result in immediate termination of the session, with the full fee due, and may result in ending the practitioner-client relationship.
Health Information & Contraindications
Information you share in sessions and on intake forms is treated with care and confidentiality, within the limits of my role and the law.
I do not share your information without your consent except where required by law or in situations involving risk of serious harm. If you have questions about privacy, record-keeping, or coordination with other providers, please ask.
Confidentiality
Before your first session, you’ll complete an intake form and update it as needed. This helps identify when certain techniques should be modified or avoided.
Please inform me of any significant health changes, new diagnoses, surgeries, injuries, or medications—especially those related to cardiovascular, neurological, circulatory, or lymphatic conditions.
If I believe services are not appropriate or safe at any point, I may decline to provide services and/or recommend that you consult a medical provider first.
You’re welcome to contact me between sessions for scheduling questions or brief clarifications. For anything more in-depth, it’s usually best handled in a session.
Email, text, or voicemail are not appropriate channels for crisis or emergency support. If you are in crisis, please contact emergency services or appropriate crisis resources.
Communication Between Sessions
Minors
Minors (under 18) are welcome for bodywork and stretching services only. I do not provide Mind Clearing sessions to minors.
A parent or legal guardian must:
Sign all required consent and intake forms before the first session.
Be present for the first session—either in the treatment room or on the premises.
For ongoing sessions, I may require a parent/guardian to remain present (in-room or on-site) depending on the client’s age, comfort, and the circumstances of care. If you have questions about what will be required in your situation, please contact me before booking.
